Frequently asked questions
Shipping & Transportation
Q1: What international shipping methods do you offer?
A: We provide comprehensive international shipping solutions, including sea freight, air freight, rail freight, and road transport. Our services cover Full Container Load (FCL), Less than Container Load (LCL), bulk cargo, and oversized shipments. We customize the best freight forwarding plan based on your cargo type, destination, and delivery requirements.
Q2: How is the shipping cost calculated for my shipment?
A: Shipping costs depend on cargo weight, volume, shipping method, origin, and destination. You can request an instant quote on our website or contact our customer support for a detailed freight forwarding estimate.
Q3: How long does international shipping take?
A: Sea freight: 15-40 days (depending on ports)
Air freight: 3-7 days
Rail freight: 12-20 days
Road transport: 1-10 days depending on distance
We provide estimated delivery times for all logistics solutions during order confirmation.
Orders & Process
Q4: How can I place an international shipping order?
A: You can place an order through our website or contact our customer support team. Please provide cargo details, dimensions, weight, and delivery address to start your freight forwarding service.
Q5: How can I track my cargo shipment online?
A: After your order is confirmed, you will receive a cargo tracking number. You can monitor the real-time status of your shipment and receive updates through our online logistics tracking system.
Q6: Can I modify or cancel my order?
A: Orders can be modified before shipment. Once your cargo is in transit, changes may be subject to shipping carrier regulations and additional fees.
Q6: Can I modify or cancel my order?
A: Orders can be modified before shipment. Once your cargo is in transit, changes may be subject to shipping carrier regulations and additional fees.
Customs & Documentation
Q7: Do you provide customs clearance services for international shipping?
A: Yes, we offer full customs clearance and documentation services, including export and import clearance. Our team ensures your cargo meets all regulatory requirements for smooth international delivery.
Q8: What documents are required for international freight forwarding?
A: Common documents include commercial invoices, packing lists, contracts, export licenses (if applicable), and other required certificates. Our logistics experts guide you through document preparation for hassle-free customs clearance.
Q9: What happens if my cargo is lost or damaged during transit?
A: We recommend purchasing shipping insurance for all international freight. In the event of cargo loss or damage, please contact us immediately to submit a claim. Our team will assist with the claims process for your peace of mind.
Q10: Do you offer order cancellation or return policies for freight forwarding?
A: Once the shipment has started, cancellation is generally not possible. Orders can be canceled or adjusted before shipping by contacting customer support, subject to our freight forwarding terms and conditions.
Q11: What payment methods are accepted for international shipping?
A: We accept bank transfers, PayPal, credit cards, and other popular payment methods. You can select your preferred method when confirming your freight forwarding order.
Q12: Are there additional fees besides shipping cost?
A: Besides the freight charges, additional fees may include customs duties, port fees, fuel surcharges, and handling fees. All costs are clearly stated in your shipping quote for full transparency.
